Privacy Policy

Updated: January 23, 2025

At Orio Cloud, we are committed to protecting your personal information and complying with applicable laws, including Bill 25 in Quebec. This privacy policy explains how we collect, use, store and share your personal information.

1. Responsible for the protection of personal information

Orio Cloud has designated a person responsible for the protection of personal information, in accordance with Law 25. For any questions or requests concerning your personal information, you can contact us at the following address:

• E-mail : privacy@orio.cloud
• Mailing address : 1900 Rue Galt O, Sherbrooke, QC J1K 1H8

2. Collection of personal information

We may collect the following information:

• Identification information : name, first name, email address, telephone number.
• Login Information : IP address, browser type, operating system.
• Transactional data : purchase or subscription history.
• Other information : any other information you choose to provide to us through our forms or communications.

This information is collected when:

• You create an account on our site.
• You fill out a contact form or request a quote.
• You make a purchase or subscription.
• You browse our site (via cookies or similar technologies).

3. Use of personal information

Your personal information may be used for the following purposes:

• Provide and improve our services.
• Manage your account and subscriptions.
• Communicate with you regarding our services, promotions or news (with your prior consent).
• To ensure the security of our site and prevent fraud.
• Comply with our legal and regulatory obligations.

4. Sharing of personal information

We only share your personal information with the following third parties, when necessary:

• Our partners and subcontractors who help us provide our services (e.g. hosting service providers, payment tools).
• Legal or regulatory authorities where required by law.

We do not sell or rent your personal information to third parties.

5. Retention of personal information

Your personal information is retained only for the period necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. After this period, the data is deleted or anonymized.

6. Your rights

In accordance with Law 25, you have the following rights regarding your personal information:

• Access : You can request access to your personal information.
• Correction : You may request the correction of inaccurate or incomplete personal information.
• Withdrawal of consent : You may withdraw your consent at any time for the use of your personal information, unless their processing is required by law.
• Portability : Where applicable, you may request a copy of your personal information in a structured, machine-readable format.

To exercise your rights, please contact us at privacy@orio.cloud.

7. Security of personal information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, loss or disclosure.

8. Cookies and similar technologies

Our website uses cookies to improve your user experience and analyze traffic. You can manage your cookie preferences through your browser settings.

9. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the date of update. We encourage you to review this policy periodically.

10. Contact

For any questions, complaints or requests regarding this Privacy Policy, please contact us:

• E-mail : privacy@orio.cloud
• Mailing address : 1900 Rue Galt O, Sherbrooke, QC J1K 1H8